Implementation Manager

Please Note for U.S. Applicants: While we’re excited to grow our team, we can only consider candidates who reside in U.S. states where GeorgeJon is already registered to do business. Currently, we are able to hire in the following states: AZ, FL, GA, IL, IN, KS, KY, MI, MO, NC, ND, NJ, NM, OH, OK, SC, TN, VA, WI. We appreciate your interest and encourage you to check back as we expand into additional states.

RESPONSIBILITIES   

The Implementation Manager is a critical customer-facing leader responsible for ensuring the successful onboarding and deployment of GeorgeJon solutions within enterprise environments. This role owns the full lifecycle of implementation projects—from technical discovery to go-live—ensuring every engagement is delivered with precision, clarity, and alignment to business objectives.

Acting as the connective tissue between customers, engineering teams, and internal stakeholders, the Implementation Manager transforms customer requirements into actionable plans and leads the charge on seamless execution. You’ll be responsible for coordinating resources, managing expectations, and navigating technical and operational complexity—all while delivering an exceptional customer experience.

If you’re a proactive problem-solver with a strong grasp of infrastructure environments and a passion for building high-performing solutions, this role is your opportunity to drive lasting impact and accelerate customer success from day one. This is remote position. 

KEY JOB FUNCTIONS   

• Lead the end-to-end implementation of GeorgeJon infrastructure solutions for new and existing customers
• Own project timelines, technical onboarding plans, and successful handoff to support and operations teams
• Serve as the primary point of contact throughout implementation, setting expectations and providing updates
• Collaborate with pre-sales and engineering teams to define requirements, align resources, and build clear delivery plans
• Translate complex customer needs into technical steps and structured deployment schedules
• Monitor project risks, dependencies, and blockers, escalating as needed to maintain forward momentum
• Maintain detailed documentation throughout the project lifecycle (requirements, timelines, actions, decisions, and lessons learned)
• Run internal and customer-facing meetings to drive progress and capture alignment
• Champion delivery excellence by continuously looking for ways to streamline the onboarding process

ADDITIONAL DUTIES & RESPONSIBILITIES   

• Track key metrics to assess implementation health and customer satisfaction
• Partner with resource managers to align skillsets with project requirements
• Contribute to the evolution of GeorgeJon’s implementation frameworks and internal documentation standards
• Share best practices and lessons learned to improve consistency across all customer onboarding experiences
• Assist in training and mentoring new team members as the implementation team grows

WHAT YOU BRING

• Demonstrated success managing delivery of technical or infrastructure projects, particularly in on-prem environments
• Working knowledge of VMware, Windows Server, Active Directory, disaster recovery, and networked storage
• Strong project governance: milestone tracking, risk escalation, and stakeholder alignment
• Exceptional communication skills and a talent for driving accountability across cross-functional teams
• Technical fluency to confidently engage with engineers and facilitate complex decision-making
• Experience using service or project management tools (e.g., ConnectWise, Asana, Jira)
• Detail-oriented with proven ability to juggle multiple complex projects
• Proficiency in Microsoft Office Suite (Excel, Teams); bonus if familiar with ConnectWise or similar tools
• Self-motivated, adaptable, and focused in high-performance environments

ABOUT THE COMPANY

GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-effective, performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.

Our team of tech wizards, customer champions and savvy business experts is grounded in a set of shared values:

• Ingenuity is the driving force behind our innovation and growth. We encourage creativity, problem-solving, and the pursuit of new ideas.
• Respect is the cornerstone of every interaction. We treat each other with dignity and celebrate the unique perspectives of all individuals.
• Integrity is our moral compass. We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors.
• Collaboration is what fuels our success. Team members work in harmony, leveraging diverse skills to achieve common goals.

Some of the perks of working for GeorgeJon include a remote-first work environment, a high-value, low-cost BCBS health insurance plan, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and much more.

GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodation for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to hr@georgejon.com.